Account Executive

Job Reports To:

Director of SEO

Job Type:

Full time, exempt

Job Description:

The Account Executive is responsible for the day-to-day management, satisfaction and retention of individual client campaigns. Account Executives liaise closely with clients throughout campaigns, often on a daily basis. The Account Executive manages administrative and campaign work, ensuring that all is completed on time and within allocated budget.

Job Duties & Responsibilities:

  • Manage multiple client accounts
  • Meet with clients to discuss and identify their online marketing needs and requirements
  • Work with colleagues to devise a holistic strategy that meets the clients’ needs and budgets
  • Coordinate with clients and internal service managers to manage client accounts as a whole
    • Oversee assignment and fulfillment of campaign tasks
    • Create, manage, and deliver campaign status updates to clients twice monthly
    • Provide weekly campaign reports to Director of SEO
  • Ensure that all account projects and tasks are effective, completed on time, on budget, and to the client’s satisfaction
  • Ensure that all accounts are current in their payments
  • Communicate with each client frequently to assess and increase client satisfaction and retention, strengthen relationships, discuss campaign progress, strategy, and past, current, and future work
  • Identify upsell opportunities and work with colleagues to create upsell proposals
  • Propose upsells to clients
  • Harvest referrals from clients
  • Manage client expectations and work to resolve client concerns
  • Arrange and head both internal and external client meetings
  • Perform extensive research on each clients’ niches and industries to acquire the knowledge necessary to professionally manage these relationships
  • Remain educated on SEO industry trends and occurrences in order to speak professionally on the subject with each client
  • Contribute to SEO.com blog monthly

Education, Skills, & Years of Experience:

  • At least one year of client relationship management experience
  • Strong organizational skills
  • Strong verbal and written communication skills
  • Outstanding customer service skills
  • Ability to work well in a team environment
  • Analytical thinker
  • Ability to manage people on site and off site
  • Self-motivated and able to multi-task on several projects
  • Works well under pressure and deadlines
  • Bachelor’s degree preferred
  • Internet marketing experience is a plus