Account Executive

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Job Reports To:

Job Type:

Job Description:

The Account Executive is responsible for the day-to-day management, satisfaction and retention of individual client campaigns. Account Executives liaise closely with clients throughout campaigns, often on a daily basis. The Account Executive manages administrative and campaign work, ensuring that all is completed on time and within allocated budget.

Job Duties & Responsibilities:

• Manage multiple client accounts
• Meet with clients to discuss and identify their online marketing needs and requirements
• Work with colleagues to devise a holistic strategy that meets the clients’ needs and budgets
• Coordinate with clients and internal service managers to manage client accounts as a whole
  • Oversee assignment and fulfillment of campaign tasks
  • Create, manage, and deliver campaign status updates to clients twice monthly
  • Provide weekly campaign reports to Director of SEO
• Ensure that all account projects and tasks are effective, completed on time, on budget, and to the client’s satisfaction
• Ensure that all accounts are current in their payments
• Communicate with each client frequently to assess and increase client satisfaction and retention, strengthen relationships, discuss campaign progress, strategy, and past, current, and future work
• Identify upsell opportunities and work with colleagues to create upsell proposals
• Propose upsells to clients
• Harvest referrals from clients
• Manage client expectations and work to resolve client concerns
• Arrange and head both internal and external client meetings
• Perform extensive research on each clients’ niches and industries to acquire the knowledge necessary to professionally manage these relationships
• Remain educated on SEO industry trends and occurrences in order to speak professionally on the subject with each client
• Contribute to SEO.com blog monthly

Education, Skills, & Years of Experience:

• At least one year of client relationship management experience
• Strong organizational skills
• Strong verbal and written communication skills
• Outstanding customer service skills
• Ability to work well in a team environment
• Analytical thinker
• Ability to manage people on site and off site
• Self-motivated and able to multi-task on several projects
• Works well under pressure and deadlines
• Bachelor’s degree preferred
• Internet marketing experience is a plus